Does Employee Experience matter to productivity?

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This topic contains 3 replies, has 4 voices, and was last updated by Profile photo of Reuben Ray Reuben Ray 7 months ago.

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  • #2836
    Profile photo of Kiran
    Kiran
    Participant

    Jacob Morgan believes that employees have experiences within the workplace within three environments; The Physical Environment, The Cultural Environment and The Technological Environment. He believes that any company can design amazing employee experiences by following the “Employee Experience Design Loop” which is comprised of Respond, Analyze, Design, Launch and Participate.

    Designing Employee Experiences
    Source: Winning employees’ hearts and minds, IBM
    How important are employees’ personal experiences at the work place to productivity? What should organizations do to design better experiences for their employees? Why should they invest in such design initiatives?

    • This topic was modified 8 months, 1 week ago by Profile photo of Kiran Kiran.
    • This topic was modified 8 months ago by Profile photo of Divya Anne Selvaraj Divya Anne Selvaraj.
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  • #2888

    More and more research is suggesting that positive cultures in organizations benefit productivity and that high pressure cultures induce stress and lead to a definite loss in productivity. An article in the Harvard Business Review says that negative work cultures lead to two major fallout.

    The first is higher healthcare expenditure linked to workplace stress which is 50% higher in high pressure organizations. This stress is also linked to the existence and enforcement of ranks and hierarchies in the organizations.

    The second is disengagement. Cut throat environments and a fear based culture leads to employees becoming disengaged. This in turn leads to incurring all the costs associated with disengagement. According to studies by the Queens Schools of Business and Gallup Organization, disengaged workers exhibited 37% higher absenteeism, 49% more accidents, and 60% more errors and defects. In organizations with low employee engagement scores, they experienced 18% lower productivity, 16% lower profitability, 37% lower job growth, and 65% lower share price over time. However, businesses with highly engaged employees enjoyed 100% more job applications.

    These figures are clear proofs that organizational leaders need to reexamine their model of leadership. Employee behavior is greatly influenced by leaders on the organization. The truth is though, that organizations generally find it hard to make the change if they have not been on the path to positivity since inception.
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  • #2932
    Profile photo of Sam
    Sam
    Participant

    This is truly a challenge which has been swept under the carpet. Time HR Managers took cognisance and addressed it with tough resolute.
    Cultural bias also steeps in; I do not know of any tool that measures candidate upbringing, localities and mapping of the same to candidate mindset to undwerstand the cultural mindset better. In today’s world, a person may not be having the ‘English culture’ inspite in living in London if the localities are dense with a single ethnicity(and non-English, to be specified for this case).

    Time to ring the bell, folks!

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  • #2986
    Profile photo of Reuben Ray
    Reuben Ray
    Keymaster

    Experience adds flavour where qualifications fail. Choosing one over another is not the answer; collaborative measures bring in the right mix to enhance productivity and achieve more in less time.

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